SMS Messaging and Opt-In

Who is this for? End recipients of Adomo SMS messages, and the mobile carriers who require a publicly reachable description of how consumers consent to receive messages from our numbers. This article is the canonical URL Adomo submits for SMS registration (10DLC, toll-free, short code).

Adomo sends SMS messages on behalf of our customers (workspace admins) to reach their own team members and approved contacts with operational, transactional, and notification content. Adomo itself does not send marketing SMS, and does not use any third party's phone number without that third party's explicit opt-in.

Who we are

• Brand name: Adomo
• Operating entity: CXO AGI, LLC
• Website: adomo.ai
• Support: [email protected], +1 (866) 995-4498
• Privacy policy: adomo.ai/privacy-policy
• Terms and conditions: adomo.ai/terms-conditions

What messages we send

Adomo SMS messages are strictly operational. They fall into these categories:

• Approval requests. A short summary of an item awaiting the recipient's decision, plus a secure link to review and respond.
• Status updates. Confirmation that an approval was recorded, that a workflow completed, or that a scheduled job ran.
• Account security. Sign-in codes, password reset codes, and two-factor authentication (2FA) codes when the recipient is signing in to their Adomo account.
• Direct user-to-user notifications. When another authorized member of the recipient's workspace directs Adomo to notify the recipient about a specific piece of work.

We do not send marketing messages, promotional offers, or third-party advertising via SMS.

How consumers opt in

Adomo SMS is never sent to a phone number until the owner of that number has given explicit, affirmative consent to receive SMS through the Adomo app. There are two equivalent consent flows, both of which record the consent with a timestamp so that proof of opt-in is retained for the lifetime of the relationship:

1. Self-service consent in the Adomo app. The recipient signs in to Adomo, opens Settings > Notifications, and enters their own mobile phone number as a contact method. Inline with that phone number, Adomo displays a consent checkbox labeled with the workspace's SMS disclosure text and a link to this article. The default disclosure text is: > I consent to receive transactional SMS from this platform at > the number above. Reply STOP to opt out. Msg & data rates > may apply. (Workspace admins may customize this text; the link to this article is always present.) The recipient must explicitly tick the checkbox to consent. Adomo records the consent boolean and timestamp on the contact method. Until the box is ticked, Adomo will not dispatch any SMS to the number; outbound notifications fall through to the next channel in the recipient's preferences.
2. Admin attestation for external authorities. When a workspace admin provisions an SMS contact method for an external authority (for example, an outside approver who does not sign in to Adomo directly), the admin sees the same disclosure text and the same checkbox in the admin External Authorities tab and attests, on the record, that the external authority has consented out-of-band (typically via a signed agreement, a written authorization, or an equivalent record the workspace keeps on file). As with user self-consent, Adomo blocks SMS dispatch to the number until the attestation is recorded.

Adomo does not purchase, rent, or otherwise acquire phone numbers from third-party lists, and does not send SMS to any number whose record does not carry a recorded consent.

Message frequency

Message frequency varies with the recipient's workspace activity. Typical recipients receive approximately 1 to 10 messages per week. Busier workspaces or higher-volume approvers may receive more. A typical workspace sends no marketing SMS.

Message and data rates

Message and data rates may apply. Adomo does not charge the recipient for messages; however, standard messaging rates from the recipient's mobile carrier apply.

How to get help

Reply HELP to any Adomo SMS message to receive support contact information, or email [email protected], or call +1 (866) 995-4498.

How to opt out

At any time, the recipient may stop receiving Adomo SMS messages by any of these methods:

• Reply STOP to any Adomo SMS. The following keywords are all recognized and handled automatically: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT. The number is added to our suppression list immediately, one confirmation message is sent, and no further SMS will be dispatched to the number.
• Reply HELP to any Adomo SMS to receive support contact information. HELP and INFO are both recognized.
• Untick consent or remove the number in the app. Sign in, open Settings > Notifications, and either untick the SMS consent checkbox or remove the mobile phone number from the contact methods list. SMS dispatch stops immediately.
• Contact support. Email [email protected] or call +1 (866) 995-4498. We will remove the number from all outbound SMS within one business day.

Opting out of SMS does not cancel the recipient's Adomo account or remove them from their workspace. The recipient may continue to receive approval requests and notifications through other channels (email, Slack, Microsoft Teams, WhatsApp, in-app, mobile push) if they have configured them.

After opting out, the recipient may opt back in at any time by re-ticking the consent checkbox in Settings > Notifications, or by replying START (or UNSTOP or YES) to an Adomo number.

Data handling

• Phone numbers are stored encrypted and are used only for the purposes described above.
• Adomo does not share, sell, rent, or trade phone numbers with third parties. Phone numbers may be shared with our downstream SMS delivery providers (for example, Twilio) strictly to deliver the messages the recipient has opted in to receive.
• When a number is removed (by opt-out or by deleting it from Settings > Notifications), Adomo retains it only as required for regulatory record-keeping (typically proof of consent and opt-out history) and otherwise deletes it from active systems per our data retention policy.

Full details are in our Privacy Policy.

Sample message

A typical Adomo approval SMS looks like this:

Adomo: Jane Smith requested approval for "Q2 Marketing Spend Increase" ($42,000). Review: https://app.adomo.ai/a/ab12cd34. Reply STOP to opt out, HELP for help.

A typical Adomo sign-in code SMS looks like this:

Adomo sign-in code: 123456. Do not share this code. Expires in 10 minutes. Reply STOP to opt out.

Questions

If you are a mobile carrier, aggregator, or compliance reviewer evaluating Adomo for messaging registration, please reach out to [email protected] for additional documentation, consent-flow screenshots, and sample traffic.