Notifications (for Users)

Who is this for? Everyone who uses Adomo. This article covers how you personally get notified about approvals and updates, and how to change it. If you're a workspace admin turning on Slack, Teams, SMS, email, or WhatsApp for your whole team, see Channels Setup instead.

When Adomo (or a teammate) needs your attention, it reaches you through the channels your admin has enabled and the preferences you've set. You can approve, reject, or reply right from the message, or click through to see more context in the app.

Where to set your preferences

Open Settings > Notifications in the top-right menu. You'll see three things to configure.

1. Your contact methods

These are the addresses Adomo uses to reach you. Add the ones you want to be reachable on:

Email - the address you want notifications sent to.
Phone (SMS) - an E.164 number like +14155551234. When you add a phone number, you'll see a consent checkbox with the workspace's SMS disclosure and a link to the SMS Messaging and Opt-In article. You must tick the box for Adomo to send you SMS; until you do, SMS is skipped and outbound notifications fall through to your next channel. You can untick it at any time to stop SMS.
Slack - your work email or Slack handle. Your admin's Slack app has to be installed in your workspace first.
Microsoft Teams - your work email / UPN (for example, [email protected]).
WhatsApp - an E.164 number like +14155551234.

You only need to enter addresses for the channels you actually want to use.

2. Your preference order

This is the order Adomo tries your channels in. For example:

Slack
SMS
Email

If you don't respond on the first channel within the workflow's time window, Adomo moves to the next one, and so on.

3. In-app and mobile push

Two extra channels are available automatically:

In-app - approval requests always show up in your Adomo inbox when you're signed in. You don't enter an address.
Mobile push - if you've installed the Adomo mobile app and signed in, push notifications are delivered to your device automatically.

You can include these in your preference order the same way as the other channels.

What a notification looks like

Every approval notification includes:

A short summary of what's being asked.
Approve and Reject buttons (or a deep link that takes you to the approvals page, depending on the channel).
A link to the full context in the Adomo app: the workflow, the run, and any relevant history.

All decisions are attributable to you personally and are logged with a timestamp.

FAQ

Can I approve from my phone without the app?

Yes. Email, SMS, Slack, Teams, and WhatsApp all include a link or button that records your decision. The mobile app is a convenience, not a requirement.

I keep getting pinged. How do I quiet things down?

Shorten your preference order to one or two channels, and remove the ones you don't want. Everything still lands in your in-app inbox, so you won't miss it.

I'm not getting any messages. What should I check?

Open Settings > Notifications and confirm you've entered a contact method for the channel you expect.
Confirm the channel is enabled for your workspace. If, for example, Slack shows no options at all, ask your admin whether Slack has been set up under Admin > Channels.
Check the workflow's run history in the app - you'll see whether a notification was attempted for you and what the outcome was.
If you're still stuck, contact support.

What if I'm on vacation?

Ask your workspace admin to add a fallback approver on the workflows that route to you, or delegate approvals to a colleague for the period you're away. (The specific delegation UI depends on your workspace configuration.)

Where do I see everything that's been sent to me?

Your Adomo inbox in the app shows every notification you've received, along with the decision you made and when.