Notifications (for Users)

Who is this for? Everyone who uses Adomo. This article covers how you personally get notified about approvals and updates, and how to change it. If you're a workspace admin turning on Slack, Teams, Google Chat, SMS, email, or WhatsApp for your whole team, see Channels Setup (for Admins) instead.

When Adomo (or a teammate) needs your attention, it reaches you through the channels your admin has enabled and the preferences you've set. You can approve, reject, or reply right from the message, or click through to see more context in the app.

Where to set your preferences

Open Settings > Notifications from the sidebar. You'll see four things to configure.

1. Your contact methods

These are the addresses Adomo uses to reach you. Add the ones you want to be reachable on:

Email - the address you want notifications sent to.
Phone (SMS) - an E.164 number like +14155551234. When you add a phone number, you'll see a consent checkbox with the workspace's SMS disclosure and a View consent terms link to the workspace's opt-in terms (typically the SMS Messaging and Opt-In page). You must tick the box for Adomo to send you SMS; until you do, SMS is skipped and outbound notifications fall through to your next channel. You can untick it at any time to stop SMS.
Slack - your work email, your @username, a Slack user ID like U01ABCDEFG, or a channel like #finance. Your admin's Slack app has to be installed in your workspace first.
Microsoft Teams - you may see one or two Teams options depending on your admin's setup. Teams (Graph) messages you directly; search for yourself by name or enter your work email / UPN (for example, [email protected]). Teams (Webhook) posts to a shared channel your admin chose - there's nothing to enter; just include or exclude it in your preference order.
Google Chat - your work email (for a DM), or a space ID like spaces/AAAAxyz to be notified in a specific space. DMs require your admin to have enabled them.
WhatsApp - an E.164 number like +14155551234.

You only need to enter addresses for the channels you actually want to use.

2. Your preference order

This is the order Adomo tries your channels in. For example:

Slack
SMS
Email

Adomo sends to the first channel in your list that it can actually reach you on. Channels you haven't entered a contact method for are skipped, and SMS is skipped until you've ticked the consent box; in both cases Adomo falls through to your next channel. If you don't respond, the process's reminder and escalation rules decide what happens next: reminders may be re-sent, and after the process's time window the request can escalate to someone else. Either way, every request also lands in your in-app inbox.

3. In-app and mobile push

Two extra channels are available automatically:

In-app - approval requests always show up in your Adomo inbox when you're signed in. You don't enter an address.
Mobile push - if you've installed the Adomo mobile app and signed in, push notifications are delivered to your device automatically.

You can include these in your preference order the same way as the other channels.

4. Quiet hours (mute notifications overnight)

Set a daily window (for example, 10pm to 7am) when Adomo won't ping you. During quiet hours, notifications are held until the window ends, or routed to the quiet-hours fallback channel you choose (for example, email) instead of your primary channel. Critical notifications still come through. Everything also lands in your in-app inbox, so you won't miss it.

What a notification looks like

Every approval notification includes:

A short summary of what's being asked.
Approve and Reject buttons (or a deep link that takes you to the approvals page, depending on the channel).
A link to the full context in the Adomo app: the process, the run, and any relevant history.

All decisions are attributable to you personally and are logged with a timestamp.

FAQ

Can I approve from my phone without the app?

Yes. Email, SMS, Slack, Teams, Google Chat, and WhatsApp all include a link or button that records your decision. The mobile app is a convenience, not a requirement (see Mobile App).

I keep getting pinged. How do I quiet things down?

Shorten your preference order to one or two channels, and remove the ones you don't want. You can also set quiet hours on the same page to hold or reroute notifications overnight (see Quiet hours above). Everything still lands in your in-app inbox, so you won't miss it.

Not receiving notifications? What to check

Open Settings > Notifications and confirm you've entered a contact method for the channel you expect.
Confirm the channel is enabled for your workspace. If, for example, Slack shows no options at all, ask your admin whether Slack has been set up under Settings > Communication > Channels.
Check the process's run history in the app - you'll see whether a notification was attempted for you and what the outcome was.
If you're still stuck, contact support.

What if I'm on vacation?

Ask your workspace admin to set up a delegation so a colleague covers your approvals for the period you're away. See Approvals and Decisions for how delegations work.

Where do I see everything that's been sent to me?

Your Adomo inbox in the app shows every notification you've received, along with the decision you made and when.